How to use

Steps for immigration procedures

Things to do before entering or returning to Japan

Things to do when entering or returning to Japan



Things to do before entering or returning to Japan

STEP 0 : Create a new account ・Login

An email address is required to create a new account.

This is an image of the screen before and after login. Click the Create new account button to get started.

STEP 1 : Register user

(1) Register the category of entry/return procedure

This is an image of the screen when a user registers. Select Personal information and select Category of entry/return procedure etc. on the next screen.

(2) Register your Passport information

You can choose either "Scan with camera" or "Enter by yourself" to register your passport information.
If your passport expired date is less than six months, a warning message will be displayed depending on the remaining period.

This is an image of the screen when registering passport information. This example shows the state of the screen when Read camera is selected.

If rescan the photo does not work, you can select "Enter by yourself" from the Registration method selection page and enter it directly.
Passport information is required to use the tax-free purchase feature.

This is an image when loading fails

(3) Register Basic Information

This is an optional field.
If you have entered this field, you can quote it in "Fill your entry/return procedure" on STEP 3.
It is recommended to fill this optional field, if you do not change your occupation or address frequently.

*Japanese or those with re-entry permit cannnot entry the field below.
Current address: Country name
Current address: City name

This is an image of the screen when registering basic information. This image shows you entering your passport number, last name, first name, etc. sequentially.

(4) Enter your contact information (place of stay) in Japan

This is an optional field.
If you have entered this field, you can quote it in "Register your entry/return schedule" on STEP 2.
It is recommended to fill this optional field, if you have an address in Japan or a place you frequently stay.

*Foreigners cannot fill this field.


STEP 2 : Register your entry/return schedule

Enter your travel information and register your schedule.
You can register using any of the methods A to C below.

This is an image of the screen when registering your entry/return schedule. Examples include a case of newly registering entry/return schedule and a case of quoting entry/return information.

(A) Proceed with registration without citation

Fill in the required information.

This is an image when proceeding with registration without quoting. This example shows that you need to enter information such as plan to enter/return to Japan and contact information in Japan.

(B) Quoted from travel agency registration information / Quoted from registered immigration and return information

Information that can be quoted is display.
To quote from the displayed information, click "Quote this entry/return information" to proceed.
If you select the registered entry/return information, only "Japan contact information (place of stay)" is quoted.

This is an image when quoting the displayed information

(C) Citing information when applying for a visa

Enter your visa issue number and click "Get visa information" to display your visa information.
To quote from the displayed information, click "Quote this visa information" to proceed.

This is an image when quoting information when applying for a visa

STEP 3 : Fill your entry/return procedure

Click on your registered schedule and enter the required information for entry/returen procedures.

This is an image when entering procedures for entry and return. This indicates that the display is different for foreigners and Japanese people.

Quarantine

You can have a guidance according your health condition, by answering the questions from "Quarantine (health status confirmation)" on the procedure page.

This is an image when answering questions from Quarantine (health status confirmation)

Immigration clearance and customs declaration

Register your infomation from "Immigration clearance and customs declaration" on the procedure page.

*Immigration clearance (foreigner entry record) registration is not required for Japanese or those with re-entry permit.
Only customs declaration (declaration of personal effects and unaccompanied items) registration is needed.

This is an image during immigration clearance and customs declaration. Examples are given for foreigners and Japanese people.
This is an image of the input content confirmation screen during immigration clearance and customs declaration. Examples are given for foreigners and Japanese people.

Things to do when entering Japan/returning to Japan

STEP 4 : Show the QR code from entry/return procedure

Immigration clearance and customs declaration

Display the QR code from the procedure page.
The QR code can be used at the immigration counter for immigration clearance, and at the electronic declaration terminal or inspection table for customs declaration. After finishing the declaration from the electronic declaration terminal, you can use the electronic declaration gate.

*At Haneda Airport, Fukuoka Airport, and Naha Airport, you can use the electronic declaration terminal to make your customs declaration electronically while waiting for your baggage to appear on the turntable.

This is an image during immigration clearance and customs declaration. Examples are shown for foreigners and Japanese people.

Video about service usage

Steps for immigration procedures

Steps for immigration procedures at the airport


Steps for tax-free purchases

(1) How to register information

Only those who have foreign citizenship and whose status of residence is Temporary Visitor, Diplomat, or Official, among those who make duty-free purchases are eligible to use this service.

Additionally, in order to create a tax-free 2D code, your passport must be scanned in advance.
Please refer to STEP 1 : Register user and correct your personal information.

This is an image leading to the creation of a tax exemption two-dimensional code when registering tax exemption procedure information

The landing permit stamp affixed to your passport will be scanned.
Align your landing permit stamp with the guide frame, and the 2D code will be automatically read.
If an error occurs, check the error message and try to scan again.

This is an image when reading the landing permit stamp and an image when an error occurs

(2) Display tax-free 2D code

Show the 2D code at stores that accept Tax-free shopping service 2D codes.

screenshots cannot be used.

This is an image when using a tax-free 2D code. This indicates that the tax exemption 2D code is displayed along with the user's information.